Frequently Asked Questions
How can I determine the right size when shopping online?
At The Luxe Alliance, we understand the importance of finding the perfect fit, which is why we provide a dedicated page for our size guide. This resource offers comprehensive information on how to measure yourself accurately and interpret our size charts effectively, ensuring that you can shop with confidence and find the ideal fit for every item in your wardrobe. It's important to take your own measurements and compare them with the size chart to ensure a proper fit. For ease of access there is also a size conversion guide that you can click into on each product page.
What is the return policy for items purchased online?
At The Luxe Alliance we have a 14-day return policy which means you have 14 days after receiving your item to request a return. At The Luxe Alliance we want to ensure your complete satisfaction with every purchase that's why we invite you to check our policies pages for detailed information on our return and exchange policies.
How can I track my order?
You can track your order by using the tracking number you would have received in your shipping confirmation email or by logging into your account on our website
How long does shipping take for online orders?
Shipping times can vary depending on where you live and if you selected standard or express shipping but typically for deliveries to the EU the estimated delivery time is 2-4 business days, for countries outside of the EU the estimated delivery time is 5-7 business days. You have the ability to track your parcel throughout its journey at any time using the tracking details provided. We invite you to check out shipping policy for more details.
Are online payments secure?
The Luxe Alliance utilises secure payment methods to protect customer information. Using encryption technology such as SSL (Secure Sockets Layer) to ensure that your personal and financial details are safeguarded during the checkout process. Additionally trusted payment gateways like PayPal or major credit card providers offer an added layer of security for online transactions. At The Luxe Alliance, we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.
